Orders everywhere
Instagram, WhatsApp, websites, calls and walk-ins all create separate work.
The operating system for commerce after checkout
Run every order from one place.
Manage orders, inventory, teams, riders, deliveries, payments, returns and customer updates from one connected platform.
Stop running your operations through WhatsApp messages, spreadsheets and endless phone calls.
Built for growing businesses across Kenya.
Everything after checkout. Powered by Paydel.
- Orders
- Inventory
- Fulfilment
- Riders
- Payments
- Returns
- Customer updates
- Reports
The problem
Your business is growing. Your operations should not become more chaotic.
Paydel replaces disconnected tools and constant follow-ups with one clear operating system.
Riders calling all day
Your team wastes hours sharing locations and chasing delivery updates.
Payments don’t reconcile
Cash, M-Pesa and prepaid orders are tracked in different places.
Stock never matches
Items are sold, reserved, exchanged or returned without one live record.
The outcome
Without Paydel / With Paydel
Your business can grow without your operations becoming chaotic.
Without Paydel
- • Orders scattered across channels
- • Manual rider assignment
- • Constant customer calls
- • Unclear payment records
- • Stock mistakes
- • Limited accountability
With Paydel
- • Every order in one place
- • Structured packing and dispatch
- • Riders assigned and tracked
- • Customers automatically updated
- • Payments recorded against orders
- • Inventory updated through the order lifecycle
- • Complete operational visibility
Product
Built for the whole operation.
Each capability is designed around a clear outcome for growing businesses.
Order management
One inbox for orders from your team, website, social channels and branches.
Never lose track of an order again.
Learn more →Inventory
Track available, reserved, dispatched, returned and damaged stock.
Stop selling stock you do not have.
Learn more →Rider and delivery management
Assign, route and track deliveries without endless calls.
Know where every package is without making a phone call.
Learn more →Payment collection
Cash, M-Pesa, prepaid and partial payments stay attached to the order.
Reconcile without spreadsheet detective work.
Learn more →Returns and exchanges
Handle swaps, partial returns and delivery charges without confusion.
Keep money and stock accurate after the delivery.
Learn more →Customer communication
Automatic order, dispatch, rider, payment and delivery updates.
Customers stop asking, “Where is my order?”
Learn more →How it works
One connected journey from order to payment.
- 01
Receive the order
Create it in Paydel or import it from your store.
- 02
Reserve the stock
Inventory updates before the package is packed.
- 03
Pack the package
Warehouse and operations get a clear packing task.
- 04
Assign the delivery
Use your rider, Paydel Courier or a supported partner.
- 05
Update the customer
Automatic updates reduce support calls.
- 06
Collect or confirm payment
Cash, M-Pesa or prepaid stays on the order.
- 07
Complete and reconcile
Delivery, stock, payment and reports update together.
Everyone works from the same information.
Owners, operations, warehouse, support, finance and riders stay aligned on one order truth.
- Business owners
- Operations managers
- Warehouse teams
- Customer support teams
- Finance teams
- Riders
Delivery flexibility
Deliver with the model that fits each order.
Use your own riders, Paydel Courier Service, express options, or supported partners — without claiming integrations that are not live.
Payments
Every payment stays connected to the order.
Support cash on delivery, M-Pesa STK, prepaid orders, partial payments, delivery fees and withdrawals where configured in the platform.
Industries
Built for African commerce.
Software that understands cash on delivery, M-Pesa, Instagram orders, internal riders and multi-branch retail.
Fashion & apparel
Handle size exchanges, COD, rider handovers and customer updates from one operations board.
Beauty & cosmetics
Reserve stock, collect M-Pesa or cash, and update customers automatically as orders move.
Online retail
Bring website and social orders into one place so packing, delivery and payment stay connected.
Electronics
Track serial-sensitive stock movements, OTP confirmations and payment collection on every delivery.
Pharmacies & wellness
Give your team clear order status, rider assignment and customer communication without inventing medical claims.
Home & lifestyle
Coordinate bulky deliveries, returns and payment collection with clearer team workflows.
Integrations
Connect the tools you already use.
Only live capabilities are marked available. Planned connections are labelled clearly.
M-Pesa
availableCollect and reconcile M-Pesa payments against the order.
SMS notifications
availableSend operational customer updates through SMS where configured.
Google Maps
availableSupport delivery location and rider navigation workflows.
Merchant API
availableConnect your systems with Paydel APIs and webhooks.
Webhooks
availableReceive order and status events in your own systems.
Shopify
coming soonImport store orders into Paydel fulfilment workflows.
WooCommerce
coming soonConnect WooCommerce checkouts to Paydel operations.
Customer outcomes
Better communication creates better customers.
Order confirmation, payment instructions, dispatch notifications, rider updates, OTP verification and delivery confirmation — without inventing case studies.
Real customer stories will appear here once approved. Until then, we focus on the operational outcomes Paydel is built to deliver.
Pricing
A plan for every stage of growth.
Begin with a free trial and move into the plan that matches your operation.
Free
For businesses beginning to organise delivery operations.
KSh 0 /month
- ✓ 1 business account
- ✓ 1 rider
- ✓ Core order management
- ✓ Customer notifications
Transaction fees may apply.
Basic
For growing businesses with an active delivery team.
KSh 30,000 /month
- ✓ Up to 500 packages / month
- ✓ Up to 4 riders
- ✓ Operations and support roles
- ✓ Inventory workflows
- ✓ Payment and delivery reports
Growth
For high-volume businesses with larger teams.
KSh 45,000 /month
- ✓ Up to 1,500 packages / month
- ✓ Expanded team access
- ✓ Warehouse and inventory roles
- ✓ Branch operations
- ✓ Priority support
Enterprise
Custom operations for multi-branch and high-volume teams.
Custom
- ✓ Custom package volume
- ✓ Advanced roles and approvals
- ✓ Dedicated onboarding support
- ✓ Integration guidance
Public plan limits are shown for guidance and may be refined against live billing.
Security
Controls that protect your operations.
Role-based access, payment audit trails, OTP verification, activity visibility and business data separation — without claiming certifications Paydel does not hold.
Questions teams ask before switching.
No. You can use your own riders, Paydel Courier Service, or supported delivery partners. Choose what fits each order.
Yes. COD, M-Pesa prompts, prepaid and partial payments stay connected to the order so your team can reconcile without spreadsheets.
Yes. Role-based access lets owners, operations, warehouse, support and finance teams see what they need — without sharing one login.
Merchant API and webhooks are available for connected stores. Shopify and other storefront integrations are shown with clear availability status on the integrations page.
Yes. Track available, reserved, dispatched, returned and damaged stock so you stop selling what you do not have.
Customers can receive order, dispatch, rider and delivery updates so they stop asking “Where is my order?”
No. Paydel is built for growing Kenyan and African businesses — from Instagram and WhatsApp sellers to multi-branch retailers.
Your next 1,000 orders should not create 1,000 new problems.
Manage your orders, people, deliveries, payments and customers from one platform.